Terms of Use

Welcome to PlainSpeak Health (“PlainSpeak,” “we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access to and use of our website, tools, and services, including the medical report translation feature (the “Service”). By using PlainSpeak, you agree to these Terms. If you do not agree, do not use the Service.

Last updated: November 2025

Not Medical Advice

PlainSpeak provides plain-language summaries of medical documents. PlainSpeak does NOT:

Provide medical advice
Diagnose conditions
Recommend treatments
Replace a doctor or healthcare professional

The information generated by PlainSpeak is for informational and educational purposes only. Always consult a licensed medical professional for medical guidance or decisions.

How We Protect Your Data

Encryption

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Your information is protected with bank-level security standards.

Access Controls

Access to your data is restricted to authorized personnel only and logged for auditing. We use multi-factor authentication and principle of least privilege access.

Infrastructure Security

Our systems are hosted on HIPAA-compliant cloud infrastructure with regular security audits, penetration testing, and compliance monitoring.

User Responsibility

By using PlainSpeak, you agree that:

You are solely responsible for the medical reports you upload.
You will not rely on PlainSpeak for medical, legal, or professional advice.
You will consult your healthcare provider for interpretation, diagnosis, or treatment.

PlainSpeak is not responsible for decisions made based on translated content.

Eligibility

You must be at least 18 years old to use the Service. Do not upload documents for others unless you have legal authority or permission.

AI-Generated Content

PlainSpeak uses artificial intelligence to rewrite medical reports in plain English. AI-generated content may:

Contain inaccuracies
Omit details
Simplify complex information
Misinterpret formatting

PlainSpeak does not guarantee accuracy, completeness, or usefulness of any output.

Prohibited Use

You agree not to:

Upload non-medical or inappropriate content
Attempt to misuse the AI system
Upload illegal, fraudulent, or harmful materials
Reverse engineer or interfere with the Service

PlainSpeak may suspend or terminate access for violations.

No Warranty

The Service is provided “as is” and “as available” with no warranties of any kind. PlainSpeak disclaims all warranties, including:

Accuracy
Reliability
Fitness for a particular purpose
Non-infringement

You use the Service at your own risk.

Limitation of Liability

To the fullest extent permitted by law, PlainSpeak is not liable for:

Any harm caused by inaccuracies or omissions
Reliance on translated content
Health decisions made by the user
Indirect, incidental, or consequential damages

Your sole remedy is to discontinue use of the Service.

Modifications

We may update or change these Terms at any time. Continued use of PlainSpeak means you accept the updated Terms.

Contact

For questions about these Terms, email us at: support@plainspeak.co

Important Medical Disclaimer

PlainSpeak Health is not a medical provider. Our translations are for informational purposes only and should not replace professional medical advice. Always consult with qualified healthcare professionals for medical guidance and treatment decisions.

Understand your medical records in plain English. Professional healthcare document translation made simple.

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